Office manual | Notion

<aside> <img src="/icons/book_orange.svg" alt="/icons/book_orange.svg" width="40px" /> Welcome to Soul Artists!

At Soul Artists, we aim to revolutionise the entertainment industry by connecting exceptional talent with opportunities around the globe. This manual is designed to guide you through our office protocols, expectations, and culture. It is your go-to resource for understanding how we work, collaborate, and achieve greatness as a team.

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1. Introduction

Mission & Vision

Our mission is to become the largest and most successful entertainment agency in the world by empowering performers and creating memorable experiences for audiences.

Vision: To be the leading global platform for discovering and booking exceptional performing artists and musicians.

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Core Values

• Integrity: Honesty and transparency in all our dealings.

• Excellence: Striving for the highest quality in our services.

• Innovation: Leveraging technology to redefine entertainment.

• Inclusivity: Celebrating diversity and fostering equal opportunities.

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Organizational Structure

Soul Artists comprises key departments:

• Artist Relations

• Client Services

• Marketing & PR

• Technology & Development

• Operations & HR

Each team is led by a manager reporting to the Executive Leadership.

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2. Workplace Policies

Code of Conduct

• Treat colleagues, clients, and artists with respect and professionalism.

• Uphold confidentiality of sensitive information.

• Comply with all local labor laws and regulations.

Equal Opportunity Policy

Soul Artists is an equal-opportunity employer that values diversity and inclusivity.

Harassment-Free Workplace

We have zero tolerance for harassment of any form. Employees are encouraged to report any incidents to HR without fear of retaliation.

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3. Office Operations

Working Hours

• Standard hours: 9 AM – 6 PM, Monday to Friday.

• Flexible schedules are permitted with prior approval.

Attendance & Leave Policy

• Notify your manager for planned absences.

• Sick leaves must be communicated promptly.

• Use the internal HR system to apply for leaves.

Remote Work Guidelines

• Remote work is available based on role suitability.

• Ensure timely communication and productivity during remote work.

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4. Communication

Internal Communication Channels

• Use Slack for team updates and quick communication.

• Schedule video calls via Zoom for virtual meetings.

Email Etiquette

• Use professional language in all external and internal emails.

• Always proofread before sending.

Meeting Protocols

• Follow agendas to keep meetings focused and efficient.

• Respect meeting start and end times.

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5. Performance & Development

Key Performance Indicators (KPIs)

KPIs are role-specific and reviewed quarterly with managers.

Training & Professional Development

Soul Artists invests in skill development through training programs, workshops, and online courses.

Feedback & Performance Reviews

We conduct biannual performance reviews to ensure alignment with goals.

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6. Technology & Tools

Platforms & Systems Used

• Soul Artists App: Core platform for artist and client management.

• CRM System: For tracking client relationships.

• Trello/Asana: Project management tools for task tracking.

Data Security & Privacy

Employees must adhere to data protection guidelines to safeguard sensitive information.

IT Support

Contact IT Support at **[email protected]** for technical assistance.

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7. Health, Safety, and Well-Being

Office Safety Guidelines

• Keep workspaces tidy.

• Report hazards immediately.

Health & Wellness Initiatives

Monthly wellness activities include yoga, fitness sessions, and mental health check-ins.

Emergency Procedures

• Familiarize yourself with evacuation routes.

• Follow instructions from safety officers during emergencies.

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